Refund / Cancellation Policy

Refund / Cancellation Policy

Full refund 2 days prior to a City Tour

  • If there is a complaint, notice must be given to BudapestCanoe.Com within 24 hours of the tour start.
  • A reservation is officially cancelled when the customer emails contact@budapestcanoe.com
  • Applicable taxes will be retained and remitted.

For a full refund, cancellation must be made a full 48 hours prior to the tour. For example, if the tour is on Friday, cancel by Wednesday of that week before the tour start time.

If the customer cancels less than 48 hours prior to the tour, only 50% of the price is refundable.

 

Full refund 7 days prior to a Training Course

  • If there is a complaint, notice must be given to BudapestCanoe.Com within 48 hours of the training course start.
  • A reservation is officially cancelled when the customer emails contact@budapestcanoe.com
  • Applicable taxes will be retained and remitted.

For a full refund, cancellation must be made a full 7 days prior to the training course. For example, if the course starts on Friday, cancel by Friday of the previous week before the course start time.

If the customer cancels less than 7 days prior to the training course, only 50% of the price is refundable.